We support our customers so we can learn from them
Our goal is obviously to sell our equipment. However this is not enough for us. It is essential that the customers' equipment routinely produces accurate results and functions without problems. To ensure this, we start with comprehensive consultancy and project planning through to installation, testing, and user training. Our customer service approach offers maximum support if and when things do occasionally go wrong.
Why do we offer this? Well, so that our customers stay with us in the long-term and so that we can continually learn from our customers' experiences. This is the only way to achieve long-lasting success. Our equipment is used all over the world and is exposed to a huge variety of situations and environments. We adapt our equipment so that it continues to function reliably on site wherever it is needed. We are continually learning and developing: what works best? What are the future needs? We are always able to respond.
Our knowledge is unique in our sector, our systems are world-class, and we intend to keep them so. The customer service approach includes:
- individual attention from our specialists and comprehensive information about all aspects of the analytical system relevant to the solution
- providing the optimum equipment configuration from a wide range of product versions
- test analyses in our lab using samples from our customers
- adapting equipment to individual requirements
- access to our comprehensive knowledge from our extensive application database
- installation and commissioning on site by our specialists
- customer training at our laboratory or on site
- inspection, maintenance, and quick response